Refund policy
Returns & Refunds Policy
We hope you love every item from Dada Kids. If something isn’t quite right, we’re here to help.
Returns
You have 14 days from the date you receive your order to notify us that you wish to return an item.
To be eligible for a return, your item must be in the same condition in which you received it: unused, unworn, with all original tags attached and, where applicable, in its original packaging. You will also need your receipt or proof of purchase.
To request a return, please contact us at hello@dadakids.store before sending any items back. Once your return request has been accepted, we will provide you with the return address and instructions on how to send your item.
Items returned to us without first requesting a return may not be accepted.
Return shipping costs
For change-of-mind returns, customers are responsible for the cost of returning the item to us. We recommend using a tracked shipping service, as Dada Kids cannot be responsible for returned parcels that are lost in transit.
If an item is faulty, damaged or incorrect, please contact us and we will arrange an appropriate solution at no additional cost to you.
Damaged, faulty or incorrect items
Please inspect your order when it arrives and contact us as soon as possible if an item is defective or damaged, or if you have received the wrong item. Please include your order number and, where helpful, photographs of the issue so that we can assess it and resolve it as quickly as possible.
Exceptions / non-returnable items
Certain items cannot be returned where an applicable legal exception applies, including personalised or made-to-order products and sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken.
Gift cards cannot be returned.
If you are unsure whether a particular item can be returned, please contact us at hello@dadakids.store before sending it back.
Exchanges
If you would like a different item, the simplest option is to return the original item in accordance with this policy and place a new order for the item you would prefer.
European Union – 14-day right of withdrawal
If your order is delivered within the European Union, you have the right to withdraw from your online purchase within 14 days of receiving the goods, without having to provide a reason, subject to the exceptions provided by applicable consumer law.
To exercise this right, please contact us at hello@dadakids.store with a clear statement that you wish to withdraw from your purchase.
You must then return the goods within 14 days of notifying us of your decision to withdraw.
Refunds
Once we receive your return, we will inspect it and notify you regarding your refund.
Where you exercise your statutory right of withdrawal, we will refund the payments due to you, including the cost of our standard delivery option. If you selected a more expensive delivery method, such as Express Delivery, any additional cost above our standard delivery charge will not be refunded.
Refunds will be made to your original payment method. We may withhold the refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.
Please note that your bank or card provider may require additional time to process the refund after it has been issued.
Contact us
If you have any questions about a return or refund, please contact us at:
hello@dadakids.store